Aberdeen

Additional information

Additional email address: PFAberdeensolemn@copfs.gsi.gov.uk

We are open during lunchtimes except the first Friday of every month.

For more information or to request additional arrangements to suit your needs, please contact our reception or Office Manager:

Telephone: 0300 020 3000

Text: If you are Deaf, hard of hearing or speech impaired you can text us on 07825 280346. Please tell us if you would like your reply by SMS, text or email.

Relay UK: If you are Deaf, hard of hearing or speech impaired you can contact us by phone using Relay UK.  Visit the Relay UK website to download the app. 

If you are a wheelchair user or have restricted mobility

Parking facilities

There are private parking facilities at this office subject to availability. Road-side parking is also available subject to availability and local restrictions. The nearest drop-kerb is approximately 5 metres from the office entrance.

To request advice about parking for disabled drivers please contact the main reception desk:

Approach to main entrance

There is level access to the main entrance, but assistance may be required from security staff to manage doors. There is an internal door set at right angle to main door.

Door width

There are double doors: the main section is approximately 74 cm wide; the other section is approximately 62 cm wide. Both doors can be opened, but may require assistance.

Push-pad or automatic doors: No

Approach to reception area

There is level access to our reception on the ground floor. Assistance may be required to manage the internal doors. Please contact the main reception desk prior to arrival to make arrangements.

Low level counter: Yes

There is seating available in our reception area. Further seating can be provided on request. Please ask if you need extra assistance.

Approach to interview and conference rooms

Assistance may be required to manage the internal doors. Please contact the main reception desk.

Emergency evacuation

Audible emergency alarms: continuous loud ring

Our staff have a responsibility to ensure that they accompany any visitors during an emergency evacuation to the muster point designated in local Fire Evacuation Plans. Visitors must not be left unattended and should be accompanied at all times during an emergency evacuation until the all clear is given for re-entry to the building. Where appropriate a suitable emergency evacuation plan will be in place to ensure safe evacuation of disabled persons during an emergency situation.

Please advise the local Office Manager if you have any special requirements.

If you have a visual impairment

Colour definition

Where possible, our office uses colour definition to indicate changes in floor levels, doors, steps or stairs and emergency signs.

Written documents

We will try to make information available in a suitable format to meet your particular needs. To request correspondence and/or documents in your preferred accessible format, please contact us.

Our office welcomes guide dogs

The dog's comfort is your responsibility but we will provide a bowl of water on request.

Accessible lift system

The lift has raised floor indicator buttons; ‘voice-over’ door alerts. Please ask our staff if you need any assistance.

If you have a hearing impairment

Hearing aid users

We have a Hearing Induction Loop System in our reception area.

Lip readers

Our staff are issued with good-practice guidance and we will make efforts to provide adequate lighting in any interview space to suit your needs.

Access to Sign Language interpreter

If you need us to have an interpreter available, you must let us know as soon as possible, so that we have enough time to arrange this. Please contact us.

Textphone users

You can access our services by calling through the RNID Typetalk service using the prefix 18001. There are no public textphones in the offices.

Emergency alarms

There are currently no visual or personal alarm systems in this office. Please advise our staff of your needs.

Accessible toilet and comfort facilities

Public toilets

There are no public and wheelchair-accessible toilets in this office. The nearest public toilets are at the railway station.

Access to refreshments

There are no public canteen or vending machine facilities in the building.